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Quality Customer Service: An Event Industry MUST!

Providing quality customer service is often thought of as common sense. Unfortunately, some business owners simply assume that once they have a signed contract, the hard work is over. This couldn’t be farther from the truth! In fact, retaining quality clients takes more time and effort than the initial pitch to get their business. Even more, a company with high turnover of clients can actually ruin a company’s credibility with new customers, as it shows those who w... Continue reading »