Everything You Wanted To Know About Floorplans


We are back with another article in our AllSeated FAQ Series!

Today we are going to talk all things floorplans! Here are the answers to the most commonly asked questions on the topic of floorplans which will help you navigate the process of getting your own floorplans uploaded quicker and even easier than before.

When I am asked for my venue’s floorplan, what exactly do you need from me?

There are three main things we need from you to upload your floorplan:

  1. The name and address of your venue
  2. Dimensions of the event space
  3. Perimeter walls of the event space

We need the name and address of the venue so we can keep track of it and thus give you access to it. We also search the address in our database before building your floorplan to ensure the venue is not already in AllSeated.

We need the dimensions of the event space in order to get the floorplan built to-scale.

We need perimeter walls of the space because that shows us the parameters of the dimensions and allows us to scale the floorplan.

I have the map of my floorplan and need to send it to you. How do I do that?

You can upload your floorplan from within your AllSeated account using the Floorplans Wizard. We take your floorplans and then scale them, remove the tables and other movable objects, and convert them into a file type that can be viewed in 2D and 3D.

I uploaded my floorplan – what now?

The process of building your floorplan takes 24-72 hours depending on which package you selected during the upload process. Just hang tight and we will email you again once it’s ready!

When I sent my floorplan in I was told it was already in the AllSeated system. What does that mean?

AllSeated has a large number of venue floorplans that have already been created and are available in our database. If someone else held an event at the same venue and used AllSeated, the floorplan is stored and ready to be used by you! If you have any changes to the existing floorplan, we can accommodate you.

I need a map quicker than 24 hours – what should I do?

You can use the LiveChat feature to alert us and we will do our best to help!

I received an email back saying my floorplan has been uploaded but I just logged in and I’m not seeing it?

If you registered on the AllSeated site as a venue, the floorplans are in your account and you can create an event! Simply go to Seating, click New, then click Venue Hall, and select the floorplan you want to work with for your event. You will need to give the floorplan a name, and then click Finish.

If you registered as a planner, caterer, or host, you need to create or go into your event, click on Add Venue, and search for the name of your venue. From there go to Seating, click New, then click Venue Hall, and select the floorplan you want to work with for your event. You will need to give the floorplan a name, and then click Finish.

I want to register a venue, so I should register on the AllSeated site as a venue, right?

You only want to register as a venue if you are an employee of the venue.

Are you an event planner who will be doing multiple events at multiple venues? Register as a planner.

Are you a caterer? Register as a caterer.

Are you a bride, groom, or someone who is hosting an event? Then host is the user type for you!

Whatever way you register, you’ll have access to the floorplans you sent in. If you register as a host, planner, or caterer you’ll have access to the thousands of venues available on the site already.

My floorplan isn’t correct, what I should do?

Please contact us via LiveChat and let us know!

The drawing of the floorplan looks okay but the scale seems off. What should I do?

Before going to LiveChat, please try using the ruler tool on the site to check the dimensions. The ruler tool is in the upper left when viewing the floorplan.

I’m doing an event in an outdoor area but I don’t have a floorplan for the space. How can I use AllSeated for this type of event?

We can work with Google Maps screen shots or *overhead* photographs as long as they have at least one accurate dimension included. We can also work with hand drawn diagrams but please be aware that if the drawing itself isn’t to scale, we need the area dimensions in order to produce an accurate diagram! You can upload your outdoor floorplan using the Floorplan Wizard.

I would like a venue’s floorplan uploaded but I don’t have the floorplan. Can AllSeated contact the venue and get one for me and then upload it to the site?

Unfortunately, this isn’t the service we provide. We can only work with floorplans that are submitted to us.

My floorplan is up but I have questions about using AllSeated – What should I do?

For general support, email us at support@allseated.com or use the LiveChat feature on the website. LiveChat is availalbe 24/7 and we can assist you in real-time. We also have an extensive library of video tutorials and weekly training webinars that you can attend for free!

Other AllSeated FAQ Posts of Interest:

AllSeated General FAQ

AllSeated FAQ: Collaboration

AllSeated Timelines



Collaborate in real-time with vendors and clients to increase efficiencies.